By accessing and using this website and its associated services, you agree to be bound by the following terms and conditions. These terms may be updated periodically, so we encourage you to review this page from time to time.
We reserve the right to modify, suspend, or discontinue any part of the services offered on this website without prior notice. While we aim to keep the website available at all times, temporary restrictions may occur due to maintenance or unforeseen interruptions. Access to the site is provided on a provisional basis and may be suspended or withdrawn at our discretion.
We are not responsible for any damage, loss, or disruption caused by malicious software or harmful content that may affect your device, data, or software while using our website.
Business Identity
The business name Emerielle operates under its registered legal entity. All invoices for purchases will be issued in the name of Emerielle.
Eligibility for Membership
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The website and its services are intended for individuals legally capable of entering into binding agreements under the Indian Contract Act, 1872.
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If you are a minor (under 18 years of age or below the legal age as per applicable laws), you are not permitted to register or directly use the services. Transactions may only be carried out by a parent or legal guardian on your behalf.
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If it is found that an underage user is using the website, we reserve the right to deny or terminate access immediately.
Terms of Sale
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When you place an order, you will receive an email acknowledging its receipt. However, the purchase agreement is not finalized until payment has been successfully received in our account.
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Website content may sometimes contain typographical errors, pricing inaccuracies, or outdated details. We reserve the right to correct such errors and cancel any orders placed based on incorrect or outdated information, including errors in pricing, availability, or shipping.
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We may not be able to process certain orders and reserve the right to cancel them at our sole discretion. If an order is cancelled after your payment has been processed, a full refund will be issued to your original payment method within 5–7 working days.
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If you wish to cancel an order, it must be done on the same day it was placed (before midnight). Requests received after this window may not be accepted. For eligible cancellations, refunds will be processed within 5–7 business days.
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Once an order is confirmed or processed, only changes to product specifications may be allowed. Refunds or exchanges beyond this stage are not permitted.
Fraudulent or Declined Transactions
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We actively monitor transactions to detect and prevent fraudulent activity. If a user is found to hold multiple accounts, misuse services, or engage in dishonest activities, legal action may be taken under applicable laws.
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We retain the right to recover any losses, including product costs, legal fees, and collection charges, from the individuals responsible.
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Such accounts may be suspended or deleted immediately, and all pending orders may be cancelled without liability.
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If a suspicious or declined transaction is identified, no refunds will be processed, regardless of previous credit history.
Credit Card Information
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By providing your credit card or payment details, you confirm that the card legally belongs to you and that all information provided is accurate.
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You agree not to use a card that does not belong to you.
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Payment information will be kept secure and disclosed only when legally required (e.g., fraud investigations, law enforcement, or compliance requirements).
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We are not liable for any unauthorized or fraudulent card usage. Any liability in such cases rests solely with the user.